The Pitch Event: How to Win a Client Before the Pitch by Hosting the Right Experience
The competitive pitch process is the most high-stakes business development event in professional services. It is also the one most amenable to experiential influence before the formal process begins.
The pitch process has a public and a private dimension. The public dimension is the formal presentation, the proposal, and the evaluation criteria. The private dimension is the relationship between the individuals on both sides of the table — the trust that makes a client comfortable with a firm that has slightly lower scores on the formal evaluation, or the warmth that resolves ambiguity in favour of the firm they genuinely enjoyed spending time with.
The experiential relationship building strategy does not attempt to circumvent the formal process. It builds the private-dimension relationship through genuine shared experience that creates authentic personal connection before the formal evaluation begins. A client who has spent a genuinely excellent evening at a well-designed event hosted by a professional services firm has a different quality of personal relationship with that firm than one who has only encountered them in pitch presentations.
The format for pre-pitch relationship building through experience should be informed by genuine knowledge of the prospective client's personal interests rather than generic client entertainment assumptions. The food-obsessed client at a culinary experience. The competitive client at a games night. The culturally engaged client at a genuinely excellent cultural event. The specificity of the format choice communicates attention to the individual that generic restaurant entertainment cannot.
The ethical dimension is also important. The experiential relationship-building strategy works because it genuinely adds value to the client's experience rather than attempting to influence a formal process inappropriately. The value exchange is honest: the firm hosts something genuinely excellent, the client enjoys an evening they would not have otherwise had, and both parties have a better personal relationship as a result. This is the model that professional services firms can ethically pursue.
Connect Community designs client entertainment experiences for professional services firms as a specific application of our corporate concepts. The brief starts with the client relationship objective and the specific individuals whose relationship the firm most wants to develop.
something real?